Contact
Neuro Mind Pro Customer Service: Phone, Email and Mailing Addresses
For tracking, changes and refunds on placed orders, call the order desk on +1 (877) 257-0710 with your order ID. The website inbox, [email protected], handles page errors, privacy and press, and it cannot see orders. Two New York addresses are listed for mail. Call before you send any bottles back.
Written by the Neuro Mind Pro label deskUpdated
Contact options01
How do you contact Neuro Mind Pro customer service?
There are two desks. The order desk handles anything about an order you have placed. The website inbox handles anything about these pages. Pick the one that fits, and you will get an answer faster.
This website is the information site of a U.S. retail partner. It is not the manufacturer, and orders are placed on the sales page, not here. The contact details below belong to the retail partner's order desk and to this site.
Help with placed orders
Order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
120 Broadway, Suite 2800
New York, NY 10271
Mail only. No walk-in sales.
Returns (New York)
7 World Trade Center, Floor 29
New York, NY 10007
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Which one to use02
Which contact should you use for your question?
Use the order desk for money, shipping and bottles. Use the website inbox for words on a page.
| Your question | Use | Have ready |
|---|---|---|
| Where is my order? | Order desk, phone or order email | Order ID |
| Change or cancel an order | Order desk, phone | Order ID, name |
| Refund or return | Order desk, phone, before you mail anything | Full name, email, order ID |
| A bottle looks wrong | Order desk, phone | Photos of seal, label and lot code |
| Error on a page, missing source | Website inbox | Page and line |
| Privacy request or press question | Website inbox | Your request in writing |
| A medical question | Your doctor or pharmacist | The bottle label |
If you are not sure which desk fits, start with the order desk when money or a parcel is involved, and with the website inbox when the problem is a sentence, a source or a privacy request. If you picked the wrong one, try the other. Keep your messages short and factual: what you ordered, what happened and what you want done. A clear message with an order ID is much easier to settle than a long one without.
Neither desk can give medical advice. If you take any medicine, show the label to a pharmacist before the first capsule. For sudden confusion, trouble speaking, a drooping face or weakness on one side, call 911.
What to expect03
What can you expect when you call or write?
The website inbox answers Monday to Friday, 9:00am to 5:00pm Eastern time. The order desk number is in the box above, and an order ID makes any call faster.
Our brief gives us no promised reply time for the order email, so we do not state one. If you write by email, put your order ID in the subject line. If you call, say what you ordered, when, and which pack. Write down the date and time of the call and the name of the person you spoke with. If you need to dispute a charge, your card issuer has its own process, and a record of your contacts helps.
Gather your details
Order ID, full name, email used at checkout, pack bought and the date.
Pick the desk
Order desk for order help and refunds, website inbox for the pages.
Keep a record
Save emails, screenshots and tracking numbers. Note the date of each call.
Follow up in writing
If a call does not settle it, send the same facts by email and keep a copy.
Returns and refunds04
How do you send bottles back?
Call first, then mail the bottles with tracking to the returns address. Put your full name, email and order ID in the parcel. The buyer pays return shipping.
The returns address is 7 World Trade Center, Floor 29, New York, NY 10007, USA. The office address, for mail only, is 120 Broadway, Suite 2800, New York, NY 10271, USA. Neither is a store. Refund timing as stated to us: 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it. Treat that as the seller's estimate, and confirm it when you call.
The guarantee window is 60 days in our brief, a 180-day wording has been seen on the sales page, confirm the live window at checkout. Details are on the guarantee page and the refund policy.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The window is 60 days in our brief and a 180-day wording has been seen on the sales page: confirm the live window and terms on the checkout page.
- During the window
Use it as your bottle says
Follow the directions printed on your bottle, and write down the date you started.
- Before it ends
Ask for your money back
Call +1 (877) 257-0710 with your order ID, or email [email protected].
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
Safety and reports05
What if you feel unwell after taking a supplement?
Stop and call your doctor. For an emergency, call 911. Tell your pharmacist what you took.
The label image supplied to us says that pregnant or nursing mothers, anyone under 18 and anyone with a known medical condition should consult a physician before use. The FDA advises telling your health care providers about every supplement you take, because supplements can interact with medicines (FDA, Mixing Medications and Dietary Supplements Can Endanger Your Health). Keep taking prescribed medicine unless your doctor says otherwise. The order desk and website inbox are for service questions, not for medical care.
Please also tell the order desk about any problem, with the lot printed on your bottle. The seller's lot reference is NMP-26/GO-4033. It is a seller reference, not lab proof, and your bottle's own lot is the one to quote.
FAQ06
Neuro Mind Pro questions people ask
What is the Neuro Mind Pro customer service phone number?
The order desk number is +1 (877) 257-0710. It handles tracking, changes and refunds on placed orders. Have your order ID ready.
What is the order email?
The order email is [email protected]. It reaches the same desk as the phone line. Put your order ID in the subject line.
Can the website inbox see my order?
No. The website inbox, [email protected], handles page errors, privacy and press. For an order you have placed, call the order desk.
Where do I send a return?
Call first, then mail the bottles with tracking to the returns address in the contact section, with your full name, email and order ID. The buyer pays return shipping.
How long does a refund take?
As stated to us: 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it. Confirm when you call.
Is this website the manufacturer?
No. It is the information site of a U.S. retail partner, Goneuromindpro. Tracking and refunds on placed orders go through the order desk.
Can I get medical advice from customer service?
No. Ask your doctor or pharmacist. Show them the bottle label before you take the first capsule.
Who wrote this07
Written and reviewed by
Pages built from the bottle label and linked NIH, CDC, FDA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site of a U.S. retail partner for Neuro Mind Pro. It is not the manufacturer, and it is not the sales page where orders are placed. We earn money when you buy through our order links.
Keep reading
More about Neuro Mind Pro
U.S. retail partner
Ready to try Neuro Mind Pro?
Read the panel on your bottle, check with your pharmacist if you take any medicine, then pick a pack. Every pack comes with a money-back guarantee; confirm the window and terms at checkout.
- Order on the sales page
- Money-back guarantee (confirm the window)
- Shipping shown at checkout
